F.A.Q.

Q: Where is Fingerprinting Express located?

A: We are located at 1320 E. Plumb Lane Suite A, Reno, Nevada, 89502… Next to the Reno Costco in the Airport Square Shopping Center; located on the Southeast side of the shopping center.  We are on the opposite side of Interstate 580 (I395) from the Reno Tahoe Airport.

Q: Do I need an appointment?

A: No appointments necessary; we work on a first come first serve basis and generally our customers are in and out within 15-20 minutes. We serve our customers in order of completed paperwork turn in at the front desk.

Q: Do you close for lunch?  What are your business hours?

A: No, we are open through lunch hours.  Hours of Operation: 8am-6pm Monday-Friday 10am-5pm Saturday.

Q: How long will it take to get the results of the background check?

A: Fingerprints that are electronically transmitted to DPS & FBI generally take 5-15 days for results. If the fingerprint cards are manually sent in to DPS & FBI it will take 2-6* months to receive the results.  *Some divisions and/or boards may take longer to process the results.

Q: Who gets the results of the fingerprint background check?

A: If the fingerprint background check is being requested by an employer or an industry i.e. Contractor’s Board, Real Estate, Gaming etc… they will get the results directly. If an individual person requests the fingerprint background check on themselves, or another person, the requester will get the results.

Q: Do you come on location for Mobile Fingerprinting and Notary Public Services?

A: Yes! Fingerprinting Express can come on location to provide mobile fingerprint and/or Notary Public services in Northern Nevada… We only need access to a power outlet in order to fingerprint on location at your place of business or home.  We request you set up your appointment for Mobile fingerprint services at least two weeks in advance when possible. To make an appointment in advance please call 775-322-5587.

Q: How do I run a personal fingerprint criminal history background check on myself or another person?

A: Come into Fingerprinting Express with a valid, unexpired government-issued I.D.  We have all of the documents and expertise to help you with the entire process.

Q: When do you have a Notary Public available?

A: Our Public Notaries are always on-site and available to notarize documents during our normal business hours. If you require Notary Public service after normal business hours, please call during business hours 775-322-5587 to book your after hours appointment.

Q: My fingerprint forms say I need Live Scan Fingerprints. What is Live Scan?

A: Live Scan Fingerprinting is a newer technology, and method, that allows us to capture inkless fingerprints. Fingerprinting Express has the ability to print out Live Scan fingerprint cards and we can also send the cards electronically to the State of Nevada and the FBI.

Q: What is the difference between Live Scan fingerprints and ink fingerprints? What is Electronic Fingerprints?

A: Electronic is the method the fingerprints are delivered to the State and the FBI when the fingerprints are taken via Live Scan Fingerprint Machines.  Ink fingerprinting is the old ink method to capture fingerprints on fingerprint cards, the ink method may not be sent to the State and FBI via electronic or email methods… The ink cards have to be mailed in which will take longer for processing.  Fingerprinting Express offers all fingerprint methods including ink, inkless, Live Scan, manual and electronic submission methods.

Q: I was just fingerprinted last month; do I need to be re-fingerprinted?

A: Chances are the answer is YES, you will need to be fingerprinted again.  If you are being fingerprinted for a different industry or reason the answer is “YES”.  The only circumstance you will not need to be fingerprinted again is if you are in the exact same industry, requiring the same NRS (lawful) reason why you have to be fingerprinted, and you have processed a fingerprint background check, in Nevada, within the last six (6) months.  If this applies to you, you may fill out a “Department of Public Safety Duplicate Response Form”, and request the State of Nevada share your results with the new company.  Please be advised the State may not share these results and may request you to get re-fingerprinted… Example: if you were fingerprinted for Real Estate and need to have fingerprints done for Contractors Board you will need to be re-fingerprinted.  If you were fingerprinted to work in a group home and are moving employment to the same exact type of group home, and you were Live Scan fingerprinted in the last 6 months, you may qualify to use the Duplicate Response Form.

Q: Can you provide Live Scan fingerprinting for the Nevada Department of Education?

A: Yes! We have the ability to print your fingerprints on the proper FBI FD-258 Fingerprint Cards that we always have in stock. We offer one stop shopping for Teachers in Washoe County, other counties and other states. You can pick up the money order you need to submit with your fingerprint cards, get your Department of Education Application Notarized and your fingerprints done at one place: Fingerprinting Express!?

Q: Where can I find my ORI and OCA numbers?

A: You need to contact your regional coordinator, hiring manager or state fingerprint department to obtain those numbers. It will start with an NV if located in Nevada.

Q: What is the difference between Live Scan electronic fingerprints and Live Scan fingerprint cards?

A: The difference is the way the fingerprints are submitted to the State and FBI. Live Scan fingerprints are captured via a digital image that can be transmitted electronically; this provides for a faster and more accurate fingerprint collection process. It is also the same technology to capture the fingerprints inkless. Fingerprinting Express has the ability to print the Live Scan fingerprints on the cards if you do not require them to be electronically transmitted to the State of Nevada and the FBI.

Q: Do I need a Costco card to use your services?

A: No! Fingerprinting Express office is located in the same shopping center as
Reno Costco, but we are located in a separate building across from the Reno Costco, in the same parking lot.

Q: What major Holidays are you closed?

A: Fingerprinting Express is closed to honor the following Holidays: New Year’s Day, Third Saturday, Sunday and Monday of January (Martin Luther King jr Day), Third Saturday, Sunday and Monday of February (President’s Day), Saturday and Sunday in March or April (Easter/Passover) weekend, Last Saturday, Sunday and Monday in May (Memorial Day), 4th of July, First Saturday, Sunday and Monday of September (Labor Day), Second Saturday, Sunday and Monday of October (Columbus Day), November 11 (Veteran’s Day), Thanksgiving Day, Family Day after Thanksgiving, and December 25th. Half business day business hours are 11am-2pm on New Year’s Eve and December 24th. Mobile Fingerprinting and Mobile Notary Public services are available by appointment only and can be scheduled during a closed holiday or after normal business hours.

Q: I received a letter in the mail that my fingerprints were rejected. What does this mean? What do I need to do?